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POLICY AUTHORITY: Americans with Disabilities Act
STATUTORY REFERENCE: U.S. Public Law 101-336 enacted July 26, 1990
This Grievance Procedure is established to meet the requirements of the
Americans with Disabilities Act. It may be used by anyone who wishes to
file a complaint alleging discrimination on the basis of disability in employment
practices and policies or provision of services, activities, program or
benefits by Whatcom County Rural Library District.
The complaint should
be in writing and contain information about the alleged discrimination
such as name, address, phone number of complainant and location,
date and description of the problem. The description of the problem should
include, if appropriate, any person(s) involved or witnesses to the problem.
Grievances may be submitted by e-mail, provided they identify the communication
as “ADA Grievance”. Other alternative means of filing complaints,
such as personal interviews or tape recording of the complaint, will be
made available for persons with disabilities upon request. The request should
be made to the ADA Coordinator listed below.
The complaint should be submitted by the grievant and/or his/her designee
as soon as possible but no later than sixty (60) calendar days after the
alleged violation to:
Jeffrey Lazenby, ADA Coordinator
Whatcom County Library System
5205 Northwest Road
Bellingham, WA 98226
(360)384-3150
e-mail address: jlazenby@wcls.org
The ADA Coordinator or designee will acknowledge receipt of the complaint
with seven calendar days of its receipt.
To ensure processing of the complaint in a timely manner, the time deadlines
below will be followed whenever possible. An investigation, conducted by
the ADA Coordinator or designee, will follow the filing of the grievance.
Investigations are informal but thorough, affording all interested person(s)
and their representatives, if any, an opportunity to submit evidence relevant
to the grievance. The investigation may include discussing with the complainant
the complaint and possible resolution. Within thirty (30) calendar days
of receipt of the grievance the ADA Coordinator will respond in writing,
and also when appropriate, in a format accessible to the complainant, such
as large print, Braille, audio tape, or E-Mail. The response will explain
the position of the Whatcom County Rural Library District and if possible
offer options for substantive resolution of the complaint.
Adopted by Whatcom County Library System Board of Trustees November 21,
2000.
Revised by Whatcom County Library System Board of Trustees September 20,
2005.
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