Troubleshooting problems
with the library catalog from home

Are you typing in your entire barcode? You must type in your entire barcode number (all 14 numbers with no spaces).

Does the library have your correct telephone #? The last four digits you type in must match what is in your library patron record.

Has your library card expired? If you haven’t used your library card in two years or more, you may have been purged from the system. Please call (360)676-6860 and have us check your account status.

What web browser are you using? (HIP doesn’t work well with the Opera browser.) Try using a different browser when accessing the library catalog (Internet Explorer, Firefox etc.)

Clear your history and delete your cookies and temporary internet files.

6. Is your security set too high? Occasionally, a person has their computer’s security set at the maximum level and is not able to access the patron functionality of HIP. Try lowering the security setting on your browser.

7. Are you running a firewall or Internet security program? Firewall software may interfere with the login/authentication that allows access to databases. The most common sign that firewall settings are at fault is the appearance of a database login/password page after a library card number has been successfully submitted.

You should not have to disable your firewall. Rather, enable URL referring and/or add URLs to your firewall's list of approved websites. The base URL will be visible in the address bar atop the database error page.

• Norton 2003 and 2004 users should follow their posted instructions.
• Norton 2006 users should follow these instructions.
• ZoneAlarm users should go to the Privacy Panel's Cookie Control panel and uncheck "remove private header information" and 'block 3rd party cookies.'
• Network firewall users should contact your network administrator.

8. If none of the above solutions work, please contact your Internet Service Provider. They may be running a firewall that blocks our web site.